top of page
Terms and Conditions

These terms and conditions govern your use of our service, which collects and processes personal data. By using our service, you agree to these terms and conditions. Please read them carefully.


Safeguarding Privacy and Confidentiality


For KBQuest, ensuring the privacy and confidentiality of information is essential. KBQuest is committed to safeguarding the protection and correct use of your personal data, such as your name, address, and bank account number. In this privacy statement you can read how KBQuest processes and protects your personal data.


Collection and Use of Personal Data


We collect personal data from you when you use our service. This may include your name, email address, and other personal information. We will only use your personal data for the purposes for which it was collected.


Purposes of the Processing


We process your personal data for the following purposes:

  • To provide you with our service

  • To improve our service

  • To communicate with you about our service

  • To comply with applicable laws and regulations

  • Categories of Personal Data


The categories of personal data


The types of Personal Data we collect from you will depend on the specific type of services and products as requested by, or provided to, you. The types of Personal Data may include (without limitation) the following:

  • Personal identification information (e.g., name, address, email address)

  • Information about your use of our service (e.g., usage data)

  • your interests, personal preferences or comments;

  • your comments and responses to market surveys, contests and promotional offers conducted by us or on our behalf; and/or

  • Information when you use our websites or other services or products (e.g. behavioral information, purchasing history, location information, browser details, IP addresses).


Sharing and passing on personal data


KBQuest may share your personal data with organizations it has involved in the execution of the agreement. These involved parties are only given access to the personal data necessary to the performance of their duties.

KBQuest uses software programs in order to carry out its work correctly. The suppliers of these software programs have access to personal data. To safeguard the lawful processing by these suppliers, KBQuest has concluded processor agreements with these suppliers.

KBQuest does not sell personal data to third parties. Also, KBQuest will not pass on any personal data it has been given to third parties for the purposes of their direct marketing.


Retention Period

KBQuest guarantees that your personal data will not be retained any longer than is necessary in the context of the service, unless the storage of your personal data is necessary to comply with statutory retention obligations or you request the removal of your personal data

Safety and Integrity of Data


We take appropriate technical and organizational measures to ensure the safety and integrity of your personal data. We use industry-standard encryption and security technologies to protect your personal data from unauthorized access, disclosure, alteration, or destruction.


Rights of the Data Subject


Under the GDPR, you have a number of rights as data subject. KBQuest considers it important that you can exercise these rights. You can appeal to one of the rights below by sending an e-mail or letter or by submitting a request at the reception desk of our offices. You have the following rights:


  • Right to inspection: you have the right to inspect your personal data processed by KBQuest;

  • Right to rectification: you have the right to rectify any incorrect personal data relating to you;

  • Right to removal: you have the right to the removal of any personal data relating to you if KBQuest no longer requires them for the purpose for which they were processed;

  • Right to restrict processing: if the correctness of the processed personal data is disputed, the processing is unlawful, KBQuest no longer requires the personal data for the processing purposes, or you have objected to the processing, you have the right to restrict processing. In other words, the personal data may (temporarily) not be processed or modified;

  • Right to transfer the data: you can submit a request to have all personal data relating to you transferred by KBQuest to another organisation;

  • Right to object: you may object to the processing of your personal data by KBQuest. In case of such a request, KBQuest will cease the processing of the personal data, unless there are justified grounds that outweigh your interests;

  • Right not to be subject to automated processing: you have the right not to be subject to a decision based exclusively on an automated processing that has legal consequences for you, such as profiling.

Access or Correct Your Personal Data or Contact Us


If you wish to access or correct your personal data or if you have any questions or concerns about our service or these terms and conditions, please write to us at the address below.

A request for access to Personal Data, correction of Personal Data, or for information regarding policies and practices and kinds of Personal Data held by KBQuest may be sent to us at the following address:


​Data protection officer

16/F, Chao's Building,

145 Bonham Strand,

Sheung Wan, Hong Kong


​In accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong), we have the right to charge a reasonable fee for the processing of any data access request.


​This Policy may be amended from time to time. You may access and obtain a copy of this Policy, as amended from time to time, at so that you are always informed of the way we collect and use Personal Data.


This Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Policy, the English version shall prevail.

bottom of page